Shipping & Returns
We ship UPS Ground domestically. After receiving your order confirmation email, all orders are processed within 2 to 5 business days (excluding weekends and holidays). We will email the UPS ground tracking information when the order has been processed.
Shipping Rates and Estimates
USA Domestic Shipping - Flat rate shipping for Chicken Little Footstools is $110 and Big Chicken Footstools is $220.
International Shipping - Billed separately, please contact us ahead of time with your address if you would like a quote. Your order may be subject to import duties and taxes (including VAT) incurred once a shipment reaches your destination country. The City Girl Farm is not responsible for these charges if they are applied and are your responsibility as the customer.
Local Pickup - Available by appointment. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 5 business days at The City Girl Farm Studio. We will send you an email when your order is ready.
How do I check the status of my order?
When your order has been processed, you will receive an email notification from us, including a UPS tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Shipping to P.O. boxes
We do not ship to P.O. Boxes.
Refunds, Returns, and Exchanges
All sales are final, no exchanges or refunds. Please email us at firstname.lastname@example.org with any questions or concerns.
If your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
All products sold by The City Girl Farm are physical items and we offer no digital product sales.